For a new home served by Oklahoma Natural Gas, the company says it maintains the natural gas service line from the main to the meter. Customer-owned piping and appliances are the customer’s maintenance responsibility. Before closing, ask the builder to identify that boundary, any lines serving outdoor equipment or outbuildings, and the qualified service contacts and records that will transfer with the home.
If you suspect a gas leak now, leave the area immediately. From a safe place, call 911 and Oklahoma Natural Gas at 800-458-4251. Do not wait for a builder walkthrough or try to locate the leak yourself.
Identify the equipment on your side of the meter
Oklahoma Natural Gas's appliance-safety guidance distinguishes its service line from customer-owned house piping, yard piping, appliances and connectors. Ask the builder to show you the property’s equipment plan and identify any gas-served features beyond the main house.
A backyard grill connection, pool heater or detached building can be easy to miss during an interior tour. Make a record of what the builder says is installed, what is unfinished and who completed the work. Do not infer that a capped connection is ready to use or that an unmarked outdoor feature is electric rather than gas.
Get the handover record from the builder
Request the manuals, model information and installer or service-company contacts for the gas appliances included in the sale. Ask which inspection and completion records apply to the installation and whether any correction remains open. Keep those records with the property file so a future service technician can identify the actual equipment.
Use a short list with one line per system: item or line served, location described by the builder, responsible trade, relevant document and unresolved question. The purpose is to establish who can answer a problem after move-in. The list is not a buyer’s certification of code compliance or permission to adjust piping.
Separate maintenance responsibility from warranty coverage
Ask the builder how to submit a warranty request and which installation or equipment documents the warranty provider requires. Customer maintenance responsibility and a possible builder or manufacturer warranty are different questions. Read the actual warranty terms rather than assuming that “new construction” covers every future service visit.
For example, if a gas connection for an outdoor appliance is listed in the contract but the builder says the appliance will be installed later, get the completion plan in writing. Identify the responsible trade and how completion will be documented. Have your agent address the contract timeline; do not make an improvised connection to test whether the promised feature works.
Arrange account service and qualified work separately
Use Oklahoma Natural Gas's service-order process for account and service arrangements. Confirm the address and intended start date as the possession plan becomes firm. A builder’s demonstration, a utility account request and the home’s contractual completion are separate matters; ask about each directly.
ONG says appliances should be installed, moved, replaced and serviced by qualified technicians. It also recommends qualified inspection of customer-owned piping. Ask the appropriate technician for the property’s maintenance plan. If ONG has turned service off, do not turn it back on yourself; its qualified technician must handle restoration.
Keep the emergency response simple
The company’s gas-odor instructions say to leave immediately and call for help after leaving. In a suspected leak area, avoid using phones, switching lights, opening or closing windows or garage doors, lighting a flame or starting a nearby vehicle. Do not treat the builder’s routine warranty number as the emergency response.
Before moving day, make sure the adults handling the move know the supplier’s emergency contact and the need to leave. Keep the number accessible away from the equipment room. This preparation does not require operating valves, testing fittings or deliberately releasing gas. Questions about safe reentry belong to emergency responders and the utility.
Close the paperwork gap before boxes hide the equipment
Finish the equipment list while labels and access areas are easy for the builder to show you. Save copies of the manuals and service contacts where you can find them after unpacking. Have movers follow the builder’s and qualified technician’s instructions about keeping access and ventilation areas clear.
If an answer is missing, record the exact question and who will respond. “Who maintains the line to this outdoor appliance?” is more actionable than “Is everything covered?” For homes served by a different supplier, obtain that supplier’s boundary and emergency guidance instead of assuming ONG’s descriptions apply. The result should be a usable ownership record, not a do-it-yourself gas repair plan.
Connect this decision to your move
For the broader plan, see New Construction guidance from OKC Metro Group and our guide to carbon-monoxide alarm checks at new-home handover. You can talk with Doug and Ronnie about your housing timeline. We can help organize the real estate steps while the responsible providers and qualified professionals answer their specific questions.
Primary sources checked October 10, 2026. Confirm current program, provider and property-specific requirements when making your decision.
